How important a first impression is in an interview in todays economy Essay

How important a first impression is in an interview in todays economy - Essay Example A first impression on the interviewer helps the interviewee to impress the members who are taking the interview. It is necessary for the candidate to prepare for the interview beforehand so that he can make a good first impression. With a good first impression the interviewer goes slow with the interview asking him questions which might possibly help him enter the arena. Moreover even if the interviewee is not able to answer certain questions properly, then the first impression would make up for the interviewee so that he gets successful (Ronald 2002). In order to make the first impression appealing it is necessary for a candidate to be prepared. Appearance is counted as the first factor to impress the interviewer as when an individual enters the room of interview his appearance is the first thing which is to be noticed by everyone. Secondly his resume also works toward the first impression by allowing the interviewer to gain an insight into the qualifications of the candidate. The resume should be brief and well organized so that the interviewer can get grasp of all the important things. And thirdly it is necessary for a candidate to reach on time for interviews as it would create a good first impression on the interviewer (Renee 2007). By following all the protocols of an interview the candidate can be sure that he will make a good impression. A good impression in the current economy helps individuals to get jobs which are otherwise difficult to take. The interviewer judges the candidate from his very first impression and this might be the key to success for the candidate. A good first impression would also help the interviewer to know much about the interviewee as it is important in relation to the aspects of the job. Coming on time, right appearance and the right resume would create a balanced first impression which would help the interviewer to know that the person is fit to work in the position he has applied for (Bloch 1997; Ronald 2002). In

Recomendation Report Research Paper Example | Topics and Well Written Essays - 1000 words

Recomendation Report - Research Paper Example Employee turnover is high, while customer satisfaction is low. Professional duties comprise answering customer questions about services and possible complications regarding the use or repair of products. The quality of services is low, as noted by the customer complaints about unprofessional conduct and low quality assistance to their requests. Employees lack proper training in inter-human communications, computer use, and are insecure and inexperienced. So far, all new employees obtain only three days of training prior to their activation, and this training is based on mentorship. The knowledge gained through mentorship is limited to observations only, as the older employee must, in the meantime, assist customers as well. Combined with the lack of proper training and no opportunity for career development, employees leave the company. As a result, organizational development and training programs at the call centre will be addressed in this report. Job analysis and design represent th e first step. The former’s purpose is to improve organizational performance and productivity (Cook, 2007, Sl.7). Job analysis determines â€Å"duties and skill requirements of a job, and the kind of person who should be hired for it† (Dessler, 2002, p.60). Three components need to be analyzed. First, evaluate the organizational structure in order to determine the organization wide division of work, interrelationship of different positions and how the examined position â€Å"fits in the overall organization† (Dessler, 2002, p.62). This is where objectives are identified and refined (Cook, 2007, Sl.31). Supervisors should define long and short term goals of their departments to increase employee awareness of the company’s success. The second part is analysis of activities performed in a particular job (Dessler, 2002, p.62). Supervisors are consulted to verify the job analysis information obtained (Dessler, 2002, p.62). The third part is training of employee s, which aims at enhancing organization efficiency and job satisfaction by the employees (Clark, 2007, Sl.30). This part educates employees as per their particular position, standards, as well as provides them with tools to execute their duties according to satisfactory standards. Job Training Techniques Training will be directed toward the skills customer service representatives need in order to satisfy their customers, and also feel satisfied with their own performance. Psychological, as well as technological aspects will be addressed, such as correspondence on the phone and basics of Microsoft Office, as well as how to coordinate with the supervisor, mentor (mentee) and tech support (Everest Continuing Education, 2011 – 2012). More specifically, human performance technology will be used (Manu, 2004, p.12). This model aims to increase productivity and compliance with company goals (Manu, 2004, p.12). Causes of performance gaps have been identified. Thus, based on the object ives of the company, training guides will be designed and implemented (Manu, 2004, p.13). Performance objectives of the company and specific jobs are reflected upon job description and specification. These aspects will be clarified and taught to new, as well as older personnel. The training program will include services, measurement, and feedback requirements to the supervisor and human resources (HR); old as well as new tools and equipment; new services; and

Argumentative on immigration Essay Example | Topics and Well Written Essays - 250 words

Argumentative on immigration - Essay Example supports multiculturalism, notions of racism are suppressed and culturally diverse consumers use the product, which potentially increases the volume of consumers. Business entrepreneurs are able to maximize their profits by offering work to the immigrants. Immigrants normally accept to work at pays considerably lower than what are offered to the local people. Although the pays are lower than usual, yet they are considerably higher than what the immigrants would get in their homelands. So they happily accept to work, and the owners are able to save the money. Immigration strengthens the economy of poor countries. Immigrants send a major portion of the money earned to their families in their homelands. The remittance is a potential means of strength of a nation’s economy. Many countries have benefited from the income of people who seek work outside their home countries. Immigration offers a lot of advantages both to the immigrants, the country they immigrate from and the country they immigrate to. Some of the obvious advantages of immigration are multicultural marketing of products, increased profitability of business and strengthened economy of poor

Network Security Essay Example for Free

Network Security Essay Firewall:- A firewall is a software program or a piece of information that help screen out hackers, virus, worms and Trojan horse that try to reach to your computer over the internet. If you use a computer at home the most efficient and important step to help your computer to protect by turning on your firewall. If you have a more than one computer connects in home. It is important to protect every computer. You should have a hardware firewall (such as router) to protect your network, but you should also use software firewall on each computer to prevent the spread of virus your network. If your computer is a part of business, you should follow the policy established by network administrator. How it works:- When your firewall protection is turned on, everything that goes in and out of the network is monitored. The firewall monitors allows ‘good data’ in and block ‘bad data’ from entering your network. Firewall uses one or combination of the following method to control the traffic in and of the network:- 1) Packet filtering:- The most basic form of firewall software uses pre-determined rules to create different filters. If an incoming packet of data (small chunk of data) is flagged by the filters, it is not allowed through. Packets that make it through the filters are sent to requesting system and all others are discarded. 2) Proxy services:- A proxy service is an application that acts as an intermediary between systems. Information from the internet is received by the firewall and sent to the requesting system and vice versa.   Proxy server operates at the application layer of firewall, where both ends of the connection are forced to conduct session through the proxy. They operate by creating and running a process on the firewall that mirrors a service as if it were running on the host end, and thus centralize all the information transfer to the firewall for scanning. 3) Stateful inspection:- The most modern method of firewall scanning that does not rely on memory intensive examination is ‘Stateful inspection’. A Stateful firewall  holds significant attributes of each connection of trusted information for the duration of session. These attributes which are collectively known as state of the connection may include ip addresses, ports involved in the network and number of packets being transferred. Types:- There are two types of firewall that are as follows:- Hardware firewall. Software firewall. 1) Hardware firewall:- Hardware firewall built into the device such as routers and can protect every single machine on a network and require little configuration for efficient work. They mostly use packet filtering technique to examine the header of the packet, determining source and destination, then comparing the data to a set of predefine rules, they decide whether to ignore the packet or forward to the next step or to its final destination. 2) Software firewall:- Software firewalls are the most popular protection method for home users. They usually come as standalone applications or as a part of complete antivirus protection software. That is why it is mostly used in personal network. Antivirus such as bull guard provides besides providing protection for inbound and outbound traffic. A software firewall also protects against worms and Trojan horses. The software firewall must be regularly protected to keep up the latest technology updates and provides effective protection. NOTE:- Each type has advantages and disadvantages, ranging from ease of implementation to high initial cost. Companies should use the firewall as part of overall information security program that includes data integrity, application integrity and data confidentiality and authentication.

Prescriptive Privileges for Clinical Psychologists

Prescriptive Privileges for Clinical Psychologists Erin E. Wood In the last thirty years, many parties within the American Psychological Association have made motions to promote the motion for clinical psychologists to have prescriptive privileges. With the motions made to promote prescriptive privileges, there have also been motions to counter the arguments made supporting prescription privileges. To research the claims made by both sides of the issue, the American Psychological Association has created a task force to assess the effects that prescriptive privileges will have on education as well as psychology as a whole. This paper will discuss the arguments revolving around professional integrity, financial implications, the amount of professionals interested in prescriptive privileges, safety, and educational consequences of prescription privileges as well as my own opinions as to whether I support or oppose the motion for clinical psychologists to obtain these privileges. Since the birth of psychology, American society has evolved to the point that individuals demand instant gratification. The desire for instant gratification has caused individuals â€Å"‘one-stop shop’ for mental health services† and medical professionals who can directly prescribe medications—causing physicians to become increasingly popular in comparison to psychologists (McGrath, 2010: Levine Schmelkin, 2006). By being able to prescribe medication while proving effective treatments to patients, prescriptive privileges will not only assist patients by cutting out the middle-man, it will also, according to Barnett and Neel (2000), â€Å"result in higher quality care.† Although physicians are currently able to provide medication, they are often uneducated on the effects drugs have on mental health (Barnett Neel, 2000). Psychologists in favor of prescriptive privileges argue that, through training and practice, they are more apt to deal with prescri bing medications and treatments that will treat mental health disorders than physicians who have very little training on mental health disorders (Barnett Neel, 2000). While some psychologists believe that prescription privileges is essential to keep psychotherapy from becoming superfluous in comparison to pharmacology and will assist in increasing the care for patients, others believe that these privileges will change the change the â€Å"professional identity† of those practicing psychology (Wiggins Wedding, 2004). Those who believe that psychologists should be allowed prescription privileges believe that not only will prescription privileges keep psychologists from becoming overshadowed by physicians, they also believe that clinical psychologists would be â€Å"in a unique position to assess and to monitor† when it comes to prescribing medication because, through doctoral training, they are more apt to study the effects of medications on patients (Barnett Neel, 2000). This would allow clinical psychologists to retain and extend their psychotherapeutic roots by giving them the opportunity to research the effect medications have on mental disorders while giving behavioral and cognitive therapies to patients. While psychologists in support of prescriptive privileges argue that prescriptive privileges will give way to many new opportunities in psychology, those in opposition to these privileges claim that the authority to prescribe medication will not create such a large window of opportun ity and will cause psychologists to fall prey to advertising from pharmaceutical companies. Many of the psychologists in opposition to prescriptive privileges believe that the addition of prescription privileges will change the direction of psychology towards an undesired direction—ultimately jeopardizing their professional integrity. They believe that, by placing more of an emphasis on medical treatments rather than behavioral treatments, â€Å"psychology as we know it will come to an end† because psychologists will be more interested in providing medications than therapy (Caccavale, 2002). Psychologists may not prescribe medications to patients based on their effectiveness, but more because will be encouraged by pharmaceutical companies. Currently, pharmaceutical companies create advertisements that strategically influence the opinions that physicians have on medications and bribe psychologists – through means of money and continuing education – to encourage them to prescribe these medications (Antonuccio, Danton McClanahan, 2003). Bribing and advertising does not only affect practicing physicians, according to Antonuccio, Danton and McClanhan (2003), pharmaceutical companies assert their influence as early as medical school—meeting with students to promote medication. This influence asserted by pharmaceutical companies over physicians and medical students can taint the objectivity of psychologists and, in extreme cases, place the patient in harms way. Although psychologists who are against prescriptive privileges believe that the integrity of the profession will be negatively impacted by the bribes and advertising of pharmaceutical companies, those who support prescriptive privileges believe th at these privileges will increase the financial status and interest in the profession. The pharmaceutical industry is one of the fastest growing industries in the United States being dubbed â€Å"the most profitable industry in the United States† (Antonuccio, Danton McClanahan, 2003). By being one of the most profitable industries in the nation, if psychologists were given the right to prescribe, it would not only give clinical psychologists an ‘edge’, it would also encourage individuals to join the profession. With prescriptive privileges, psychologists will also be able to partake in the benefits of pharmacology by receiving insurance reimbursements and increased status within health institutions (McGrath, 2010). McGrath (2010) claims that this increased status will not only benefit psychologists in private practice, hospitals, and other intuitions, it will also benefit the academic community by funding research projects. Although there are many financial benefits to both the counselling and academic communities of clinical psychology, there are also drawbacks that could potentially outweigh the benefits. First, while pharmaceutical companies have been known to provide bribes and false information to professionals with prescription privileges to increase drug sales, they have also been responsible for increasing levels of â€Å"commercialism and malpractice allegations† within health professions (Antonuccio, Danton McClanahan, 2003: Stuart Heiby, 2007, p. 6). Commercialization of medications has further tainted the objectivity of health professionals because, according to Stuart and Heiby (2007), although prescribers are able to deny medication to patients, they are more likely to give medications that have been â€Å"requested† by the client—even if they are ill-informed of the drug. Physicians may be becoming more willing to prescribe requested medications because the negative side effects of drugs have drastically decreased making it less of a risk for them to prescribe them (Levine Schmelkin, 2006). While medications have become safer to prescribe, when com plications arise, the professionals who prescribe the medications will be the ones at risk for malpractice lawsuits—not the pharmaceutical companies. In the article To Prescribe of Not to Prescribe: Eleven Exploratory Questions, Stuart and Heiby (2007) discuss the lack of support insurance companies have for professionals in malpractice lawsuits. Many insurance companies have created new policies when dealing with malpractice because â€Å"the rate and cost of settlements [that have] risen so sharply during the past decade† (Stuart Heiby, 2007, p. 22). Because of this, it can be very expensive for a psychologist to pay for the insurance to cover malpractice, or pay for the legal counsel because their insurance does not cover malpractice. According to Wiggins and Wedding (2004) only a small majority of psychiatric nurses – clinical psychologists who have gone through training to prescribe medication – have insurance policies that cover malpractice—even when it is in many ways cheaper than other forms of insurance (p.150). This could be because, although psychiatric nurses are able to prescribe medicatio ns, very few of them actually utilize prescription privileges (Wiggins Wedding 2004, p. 149). Due to the amount of psychiatric nurses who refrain from prescriptive privileges, before the APA -financial -military -RNP -coursework References Antonuccio, D. O., Danton, W., McClanahan, T. M. (2003). Psychology in the prescription era: Building a firewall between marketing and science.American Psychologist,58(12), 1028-1043. Barnett, J. E., Neel, M. L. (2000). Must all psychologists study psychopharmacology?Professional Psychology: Research and Practice,31(6), 619-627. Caccavale, J. (2002). Opposition to prescriptive authority: Is this a case of the tail wagging the dog.Journal of Clinical Psychology,58(6), 623-633. DeLeon, P. H., Dunivin, D. L., Newman, R. (2002). The tide rises.Clinical Psychology: Science and Practice,9(3), 249-255. Levine, E. S., Schmelkin, L. P. (2006). A move to prescribe: A change in paradigm.Professional Psychology: Research and Practice,37(2), 205-209. McGrath, R. (2010). Prescriptive authority for psychologists.Annual Review of Clinical Psychology, (6), 21-47. Retrieved from clinpsy.anualreviews.org Muse, M., Neel, R. E. (2010). Training comparison among three professions prescribing psychoactive medications: psychiatric nurse practitioners, physicians, and pharmacologically trained psychologists.Journal of Clinical Psychology, 66(1), 96-103. Robiner, W. N., Bearman, D. L., Bearman, M., Grove, W. M., Colon, E., Armstrong, J., Marack, S. (2002). Prescriptive authority for psychologists: A looming health hazard?Clinical Psychology: Science and Practice,9(3), 231-240. Stuart, R.B., Heiby E.E. (2007). To prescribe of not to prescribe: eleven exploratory questions. The Scientific Review of Mental Health Practices, 5(1),4-32. Wiggins, J. G., Wedding, D. (2004). Prescribing, professional identity, and costs.Professional Psychology: Research and Practice,35(2), 148-150. (McGrath, 2010) (Antonuccio, Danton McClanahan, 2003) (Wiggins Wedding 2004) (DeLeon, Dunivin Newman, 2002) (Caccavale, 2002) (Levine Schmelkin, 2006) (Robiner et al., 2002) (Muse Neel, 2010) (Stuart Heiby, 2007)

Changing Feelings Towards Peter and Andrea in Once in a House on Fire E

Changing Feelings Towards Peter and Andrea in Once in a House on Fire 'Once in a house on fire' by Andrea Ashworth At the beginning of the Novel, A freak accident robbed Andrea of a loving father at the age of five. Her mother Lorraine, widowed at just twenty-five years old, was distraught, not least because she was left alone to raise Andrea and her younger sister Lauren ( also known as Laurie). By the time Andrea was six, she had a new 'father'... When the reader first meets Peter, it is difficult to contrive a clear opinion of him. He seems to show that he wants to be the children's "new daddy" by "lugging home bulging sacks of misshapen Mojos for my sister and I" He also appears to have a good relationship with his wife but we soon realise this is not so. A Jekyll and Hyde character, he swings between loving husband and father and violent, terrifying bully. Andrea would watch as her "mother smiled through his kissing compliments" but these soon turned into "vicious shouting matches which half the street could hear." The reader immediately feels anger towards Peter for his unjustifiable behaviour towards his family. But if you look at the quote, it is clear that it is a "match" which generally consists of two people or groups competing for supremacy. This shows that although Peter started the shouting, Andreas mother also played a part. This makes the reader feel annoyed. This is because although we feel that she should defend herself, she is contributing to the argument and therefore making it worse. Another incident showing how Lorraine contributed to an argument is when Peter comes home she has "got the kids cooking behind his back." and he is angry because he feels "she is lazing on her arse... ...What Peter has done is completely unexpected and brings out the Jekyll and Hyde element of his character. But for once, what he has done is neither loving nor hating. This reaction completely perplexes the reader. What this shows is that even though Peter is everything the reader thought in the first place, he is not as predictable and does not fit the stereotype. However this does not make the reader begin to like him but pity him even more. What is eventually clear is that although we do not think he intended it, Peter subconsciously started to, if not completely break the cycle he himself started. This is where the feelings of the reader can be divided. On one hand It could said this was just chance and it was Andrea who eventually broke the cycle or, it could also be said that they both played equal parts and eventually even Peter had, had enough.

The Spirit of Public Administration by H George Frederickson

H. George Frederickson†s â€Å"The Spirit of Public Administration† is an informative yet drab look at motivating public administrators. Frederickson discusses a wide variety of topics that would be useful to any public administrator, but the verbiage used is a bit difficult for an individual that may be entering into the service field â€Å"The Spirit of Public Administration is broken down into three parts. These parts are: Part I: Governance, Politics, and the Public Part III: Ethics, Citizenship, and Benevolence in Public Administration Frederickson did take the initiative to explain public administration and some of its functions before going in-depth on different facets of the role. Some great topics discussed were governance, fairness and social equity, and ethics and public administration. Frederickson begins in Chapter 1 by explaining that â€Å"public administration is both a profession and field of study (p. 19).† This statement is very exact. Often times public administrators focus on the profession and do not practice studying their role in society. â€Å"The word administration is the subject of extended study, analysis, and discourse (p. 19).† Meaning the role of the public administrator is to lead along with learning as they progress through their careers. Also, in the chapter, Frederickson addresses ways in which to encourage citizen involvement in government. Frederickson acknowledges Benjamin Barber, Strong Democracy: Participatory Politics for a New Age, 11-point suggestion in achieving the goal: 2. Television town meetings and a civic communications cooperative 3. Civic education and equal access to information: a civic education postal act and a civic videotext service. 4. Supplementary institutions, including representative town meetings, office holding by lot, decriminalization, and lay justice 5. A national initiative and referendum process 7. Election by slot; sortition and rotation 8. Vouchers and the market approach to public choice 9. National citizenship and common action: universal citizen service and related volunteer programs and training and employment opportunities 10. Neighborhood citizenship and common action: extensive volunteerism and sweat-equity Frederickson evaluates that some of these suggestions may be impractical. As an african-american citizen, all of the suggestions seemed impractical. Often times, minority populations do not have the time to participate in meetings and volunteerism. A more effective way may be informative newsletters that provide alternate solutions that are not as time consuming. Chapter 2 and 3 discusses the political aspect of public administration and governance. In Chapter2, Frederickson discusses the theory on which his book is based upon, the Hamiltonian tradition. This chapter makes valid points in how important it is for administrators to be versed in politics. Administrators are not delegated power through the U.S. Constitution, but state constitutions are political processes allow for administrators to be more involved in government. Through this vital tool, administrators are able to profoundly assist the public. After addressing the political aspect, Frederickson makes a smooth transition in Chapter 3 to discuss governance. Frederickson points out that there are several different definitions in defining governance. Frederickson makes a profound remark by stating, â€Å"it is likely that governance is the preferred modern theory that attempts to marry politics to administration (p. 92).† Frederickson also list five vital points pertaining to governance (p.92): 2. Governance is a remarkable fusion of popular literature on government reform, popular executive politics, serious empirical scholarship, and modern public administration theory. 3. Public administration as governance has a better windup than pitch. 4. The use of governance as a surrogate for public administration masks the fundamental issue of what ought to be the role of non-elected public officials in a democratic party There must always be boundaries set between governing and governance. â€Å"In public administration as governance, it is essential that we do not diminish our institutions to such an extent that we lose our capacity to support the development of sound public policy, as well as our ability to effectively implement that policy (p.94).† Chapter 4 begins Part II a very important aspect of Public Administration, Issues of Fairness. During Chapter 4, Frederickson utilizes different philosophers to express how discretion is part of government and non-profit organizational life. To further reiterate the importance of this topic, Frederickson discusses in Chapter 5 the specifics of fairness and social equity in the theory and practice of public administration. Frederickson reviews theoretical, legal, and analytical developments of the past twenty years as it pertains to fairness and social equity. These two chapters were crucial in actually focusing on the â€Å"spirit† of public administration due to the increased amount of fraud and lack of faith citizens have for government. Chapter 4 and 5 validates intergenerational concepts of public administration that are discussed in Chapter 6. The success of public administrators is based on future generations. Frederickson believes moral and ethical responsibility should be extended to future generations. As he states, â€Å"philosophy and the practical affairs of people is to practice fairness, justice and equity†¦.There can be no moral community without some agreed upon arrangements for all three (p.150).† Morality in government has been extended from generation to generation. Government has tried to fix moral wrongs through creating the public school system to provide education for all, the abolition of slavery, and constantly raising concerns of ecology for future generations. â€Å"Following the logic of the command theory of social equity, public officials should seek to adopt and implement policies that support intergenerational social equity (p.151).† For example, Garrett Hardin (1980) addressed problems of overpopulation. Because of this concern for upcoming generations, contraceptives and education have been provided to all classes to preserve the nation economy, which allows society to sustain or improve its current condition. Privatization has also been a concern addressed for future generations. Frederickson expresses, â€Å"government through public policy must intervene in the private market to regulate in favor of future generations (p.153).† Just as government and administrators have done in the past, regulating private companies will protect the interest of the public while allowing government to continue generating revenue for future generations. Chapters 7 through 11 compose Part III of The Spirit of Public Administration. Part III discusses Ethics, Citizenship, and Benevolence in Public Administration. Chapter 7 discusses very controversial issues on ethics in public administration. The chapter effectively begins by discussing how government reform of the early 20th Century has affected American government today and that the current practices of ethic reform will have the same lasting effect. In early government..†Increasing administrative capacity and decreasing politics reduced corruption. In the present case, we are moving in the opposite direction, reducing administrative capacity and increasing political control, with the probability that more rather than less corruption will result (p.181).† A point that Frederickson stated was that â€Å"today, government provides more controls on political corruption than in the past (p.181).† Based on recent events that continuously occur, i.e. embezzlement, fraud, that statement may have been slightly skewed. Frederickson validates the statement by addressing innovative tasks that are or should be followed in ethics research agenda: 1. Standards of right and wrong vary significantly from context to context. 2. Researchers should compare ethical standards and behavior between settings, professions, and cultures. 3. Researchers should assess the effect on the behavior of government officials, both political and administrative of traditional procedural and managerial controls compared with modern approaches. 5. Assess the influence of privatization on governmental corruption and ethics 6. Measure the effects of reduced administrative discretion on both administrative effectiveness and ethics. Chapters 8 through 11 focused on boundaries and roles that the public administrator should adhere to and how negative views of government effect administrators in a positive and negative light. These chapters seem to become redundant and uninformative because they seem to focus more on a national level than local and most administrators† function at a state or local capacity. In Chapter 8 Frederickson discusses several points on the pros and cons of negative views of government: Good results of negative opinions of government: 2. Funding for schools and higher standards Bad results (less ethical government) 1. Due to downsizing of merit civil servants, the loss of institutional memory and the â€Å"hollowing out† of government. 2. Deregulation. No rules which gives incentive to fraud). 3. Contract employees (high kickback and fraud) 4. Authorities and special districts (fraud on fee-for-service contracts). This statement plainly shows that government is in need of much work and public administrators will continue to have the hardest task of gaining citizen trust based on government†s profound corruption. Though Frederickson should have definitely created an upbeat book to keep the â€Å"spirit† of public administration motivated, he brought forth some valid points that a public administrator could utilize. The conclusions of his overly long chapters helped the reader to stay abreast on the points that he was expressing in each chapter. Due to time constraints of most administrators, a cliff notes version or quick reference book would be an ideal tool for public servants on all levels.