Thursday, October 10, 2019
Managing Change
In any organization change is something which is inevitable therefore it is the responsibility of the manager of any given organization to ensure that the change is managed effectively.à One major mistake managers do make is that most of their times they tend to impose the change in the organization such that every employee has to abide by it.à The point is, we have to understand that change does occur but employees have to be made to go through the change gradually. Basically a change cannot take place at once; it is something which has to come gradually.à Therefore managers should not assume that once a change is started then every employee is to use the common sense to know that the change is either taking place or has taken place. What is important before change is adopted and incorporated in daily operating procedures of an organization is the individual differences in the organization.à This will help managers improve their leadership styles especially in institutions where democracy prevails.à In any business environment the main aim is to maximize the profit and minimization of losses.à If the change is going to bring positive results then it is as good as a rest. Before any restructuring or change take place in an organization, I believe it is good to understand why the change takes place, where it is from and the target group of people it is to affect.à This is because in problem solving situation, the root cause of the problem has to be identified is when possible solutions are identified.à Individual employees operating in the organization has to be made aware of the change and things explained to them more widely. The following are some of its methods followed in individual change process according to Robert Bacal(nd).à Generally there are three phases that are followed for change to take place.à The first phase is the preparation phase which is subdivided into two stages, namely: the contact and awareness stage. The contact stage is the beginning of change process. It is the sensing or predicting that change is either taking place or has taken place.à It is the preliminary state of change process.à The awareness stage is where an individual in an organization become well informed about the change.à The change is being contemplated in this stage.à The second phase of change is the acceptance phase which is also subdivided into understanding stage and positive perception stage. The understanding stage is where the individual is to conceptualize the subject matter that is analysis of the change.à This helps one to understand its nature and why it occurs. It can only take place when a detailed research has taken place.à The positive perception stage then takes place.à This is where an individual is made to view the change positively for it will help the organization improve the results it produces. Results in this case may be products produced by a company or services provided.à For this to happen change has to be given positive judgment and perception. The last phase in change process is commitment phase, which is further subdivided into four stages namely: the installation, adoption, institutionalization and internalization stage.à The installation stage is very important because it deals with the implementation of the change.à Question like how are people made to accept the change is very important.à A change which is not effectively managed will be rejected. So this becomes a crucial stage when it comes to change process.à Installation has to do with ensuring the change works in the organization and all the resources has to be used. After implementation, the change is then adopted. In the adoption stage, change now becomes something that everyone in organization is used to.à Could be its positive effects has been seen or à it might have added some value to the organization thereforeà it is worthy.à The third stage in this phase is the stage of institutionalization.à The change is now taken to have a long history and regarded to be useful to the organization. It is viewed as durable, having some value and therefore it is incorporated into the daily operating procedures of the organization.à The change is made official and unanimously accepted in the running of the organization.à The last stage is the internalization where each individual is suppose to be dedicated to change.à This is because the change now becomes something which has been tested, experimented, tried and trusted by the organization. Any change should be made clear to the whole group of employees in a business organization.à This is when the employees will have faith in their leader.à It is believed that team work is the key element for good results to be obtained.à So dealing with individuals in an organization means the leader/ manager is trying to use divide and rule method and this will demoralize employees.à So for spirit of team work to be maintained things must just be done together and discussed. The change in this case must be known to everybody so that they can react to it before implementing it or else some members will not be comfortable with the change.à Piloting should be done before the actual implementation to judge whether it will bring negative or positive impact to the organization.à The feelings and interest of employees must just be considered because they always work as a team. Sources of information also matters a lot in any organization.à For example rumors spreading will confuse and misdirect the employees.à This normally occurs when information is leaked to a click of individuals.à The information should be made official from the top most person preferably the manager.à Otherwise when it comes to large companies, top most managers tend to use mass media such as television and radio system this is because the information is targetingà à a large number of people and very much effective when the information is to be passed very fast. In conclusion effects of change will largely depend on how effective the change was implemented and the managersââ¬â¢ ability to ensure that the employees take the change more positively.à Therefore, he has to know the feelings and interests of employees before change take place.à He also needs to explain in time why the change is necessary. Bibliography Luecke R. (2003) Managing Change and Transition.Havard Business School press Gianna M., Enach & Herbert W. (1998) Embracing and Managing Change in Tourism.Routledge:Taylor&Francis Group publishers Peter E. & Amanda C. (1999) Managing Change: Changing the Role of Top Public Servants. Commonwealth Secretariat publishers. Ingham, G. (2000) Managing Change: A Guide to British Economic Policy.Manchester
Wednesday, October 9, 2019
The first piece of coursework requires you to assess an ecommerce Assignment
The first piece of coursework requires you to assess an ecommerce business solution for your chosen organisation - Assignment Example Hennes & Mauritz operates in more than 38 countries across the globe with its main operations in North America, Europe and Asia. The headquarters of Hennes & Mauritz is located in Stockholm in Sweden. Currently, Hennes & Mauritz is one of the global leaders in the business of fashion products and is highly renowned for the robust strategic management processes employed by the management of the company over the many years of its operations. The valuation of the company is over USD 100 billion as of 2013. The electronic commerce market is a high potential market which is experiencing exponential growth (Laudon and Traver, 2003). As such, Hennes & Mauritz has focused in tapping in the large online marketing domains, especially in the delved countries like the United States of America and the United Kingdom. The company has introduced the electronic commerce business wing from 2010 when it had started selling its products through its corporate electronic commerce website. The online shopping website of H&M, was launched in the year 2010 which offered online retail sales only in the European countries. The electronic commerce wing of H&M was launched as a part of their strategic management function. The main aim of launching the electronic commerce business in the company was to ensure higher levels of competiveness and sustainability in the dynamic business environment, the fact that the electronic commerce domain of businesses across various industries had been experiencing a boost in the last 10 years had made it necessary for Hennes & Mauritz to invest and focus on this part of conducting business so as to ensure higher levels of competitiveness in the global markets of operation of the company (Dave, 2008). The company used to operate with 2200 physical stores locate in diverse geographical locations across the globe. However, currently, Hennes & Mauritz has also entered into the electronic commerce business domain by providing internet based services to its
Tuesday, October 8, 2019
Melissa Richardson Essay Example | Topics and Well Written Essays - 1750 words
Melissa Richardson - Essay Example While discussing in more details, it can be said that she was very well aware of the fact that the role of a sales manager goes much more beyond the job responsibilities of a normal sales executive. She was to some extent aware of the fact that the sales manager needs to supervise the work done by the team members and has to take in to account the review of the progress of each employee in regards to his or her target achievement. She also had the idea that as a sales manager, she needs to provide significant motivation to the sales executives on a regular manner, so as to enhance their performance on the job. It is important to highlight that there exists a significant difference between the roles and responsibilities handled by a sales executive and sales manager. Talking on this note, it can be said that the traditional job responsibilities of sales executive comprises of leading the sales force of the company for acquiring sales of the companyââ¬â¢s products or services. The k ey roles of a sales executive involve planning, organizing, implementing and monitoring of the sales executive of the firm (Jeff 18). Talking in regards to the role of a sales manager, it can be said that the job responsibilities include hiring the sales force, managing and motivating the sales team, achieving the sales target for the company. It is also important to say that the sales manager has a very crucial role in managing the sales turnover of the company, planning the promotional activities and devising the sales strategy to generate product and service sales for the company (Miller 5). Talking from the view point of ColorTech Greenhouses, Inc., it can be said that the job role of the sales executives for the company comprises of developing the accounts or business prospects of the company from large as well as small customers. While talking about the job role of the sales manager, it can be said that apart from managing and motivating the sales team, a lot of paper work is also involved on the job role of the sales manager (Booth and Cates 3). 2. It can be said that Richardson in an attempt to develop a high level of compatibility for handling the new responsibilities in a job focused on doing a number of right things. The very first thing that has to be mentioned is the fact that Richardson enrolled herself for a sales manager training course. It has to be highlighted that this particular action of Richardson was fuelled by the expectation that the course will help her to learn the necessary steps that will help her to manage the new responsibilities. The second most important thing that was done correctly by Richardson is to use her time listening to Spanish language, since she expected it will help her to develop a high level of compatibility with the other employees of the company, who prefer to use Spanish for one to one interactions. The third correct thing that was done by Richardson was to develop and design a motivation program that will help to boost the motivation level of her sales team. It also has to be highlighted that Richardson in her interest to develop the level of compatibility with the new job requirements took a few wrong decisions. First of all, she should have dropped out from the previous sales management classes she was taking since she felt they did not add much value to her. Second, the issue of not taking Spanish language classes to develop her language compatibility was also a very wrong step. It can be said that Richardson should have dropped out from the first sales management course and should have opted for a small course on management. The small course on management would have helped her in developing a level of familiarity with sales, leadership as well as the issues related to the paperwork. Also, she should
Monday, October 7, 2019
Children as Equal Family Members Essay Example | Topics and Well Written Essays - 1000 words
Children as Equal Family Members - Essay Example It was Jean Jacques Rousseau who first stated that he believed that children should be encouraged to develop as befitted them the best and that they should learn what they had an aptitude to learn. He stated that ââ¬Å"We are born weak, we need strength; helpless, we need aid; foolish, we need a reason. All that we lack at birth, all that we need when we come to man's estate, is the gift of education.â⬠1 His ideas were that children should be lead along a path where they could learn and acquire knowledge in a manner that appealed to them. He also believed that children should be allowed to learn things that came naturally to them and they found easy to understand instead of being forced to learn about things that they did not want to know. These ideas influenced the thought of many philosophers and educators who came after him and it is believed that many of the institutions that are still viewed as progressive in this modern day gain their original inspiration from a man who was never properly schooled himself. The fact that he was not schooled and yet still came to be viewed as one of the greatest and most original philosophers of his day is a testament to his theory since he taught himself everything he knew and as such he would have followed his aptitude. Children were seen in the same light from the moment they began to talk until the time that they emerged as a true adult. There were no perceptions that at a certain point in their lives they thought and felt differently to their parents and other adults. There was no realization that they had different needs at different ages and as such these
Sunday, October 6, 2019
How important a first impression is in an interview in todays economy Essay
How important a first impression is in an interview in todays economy - Essay Example A first impression on the interviewer helps the interviewee to impress the members who are taking the interview. It is necessary for the candidate to prepare for the interview beforehand so that he can make a good first impression. With a good first impression the interviewer goes slow with the interview asking him questions which might possibly help him enter the arena. Moreover even if the interviewee is not able to answer certain questions properly, then the first impression would make up for the interviewee so that he gets successful (Ronald 2002). In order to make the first impression appealing it is necessary for a candidate to be prepared. Appearance is counted as the first factor to impress the interviewer as when an individual enters the room of interview his appearance is the first thing which is to be noticed by everyone. Secondly his resume also works toward the first impression by allowing the interviewer to gain an insight into the qualifications of the candidate. The resume should be brief and well organized so that the interviewer can get grasp of all the important things. And thirdly it is necessary for a candidate to reach on time for interviews as it would create a good first impression on the interviewer (Renee 2007). By following all the protocols of an interview the candidate can be sure that he will make a good impression. A good impression in the current economy helps individuals to get jobs which are otherwise difficult to take. The interviewer judges the candidate from his very first impression and this might be the key to success for the candidate. A good first impression would also help the interviewer to know much about the interviewee as it is important in relation to the aspects of the job. Coming on time, right appearance and the right resume would create a balanced first impression which would help the interviewer to know that the person is fit to work in the position he has applied for (Bloch 1997; Ronald 2002). In
Saturday, October 5, 2019
Recomendation Report Research Paper Example | Topics and Well Written Essays - 1000 words
Recomendation Report - Research Paper Example Employee turnover is high, while customer satisfaction is low. Professional duties comprise answering customer questions about services and possible complications regarding the use or repair of products. The quality of services is low, as noted by the customer complaints about unprofessional conduct and low quality assistance to their requests. Employees lack proper training in inter-human communications, computer use, and are insecure and inexperienced. So far, all new employees obtain only three days of training prior to their activation, and this training is based on mentorship. The knowledge gained through mentorship is limited to observations only, as the older employee must, in the meantime, assist customers as well. Combined with the lack of proper training and no opportunity for career development, employees leave the company. As a result, organizational development and training programs at the call centre will be addressed in this report. Job analysis and design represent th e first step. The formerââ¬â¢s purpose is to improve organizational performance and productivity (Cook, 2007, Sl.7). Job analysis determines ââ¬Å"duties and skill requirements of a job, and the kind of person who should be hired for itâ⬠(Dessler, 2002, p.60). Three components need to be analyzed. First, evaluate the organizational structure in order to determine the organization wide division of work, interrelationship of different positions and how the examined position ââ¬Å"fits in the overall organizationâ⬠(Dessler, 2002, p.62). This is where objectives are identified and refined (Cook, 2007, Sl.31). Supervisors should define long and short term goals of their departments to increase employee awareness of the companyââ¬â¢s success. The second part is analysis of activities performed in a particular job (Dessler, 2002, p.62). Supervisors are consulted to verify the job analysis information obtained (Dessler, 2002, p.62). The third part is training of employee s, which aims at enhancing organization efficiency and job satisfaction by the employees (Clark, 2007, Sl.30). This part educates employees as per their particular position, standards, as well as provides them with tools to execute their duties according to satisfactory standards. Job Training Techniques Training will be directed toward the skills customer service representatives need in order to satisfy their customers, and also feel satisfied with their own performance. Psychological, as well as technological aspects will be addressed, such as correspondence on the phone and basics of Microsoft Office, as well as how to coordinate with the supervisor, mentor (mentee) and tech support (Everest Continuing Education, 2011 ââ¬â 2012). More specifically, human performance technology will be used (Manu, 2004, p.12). This model aims to increase productivity and compliance with company goals (Manu, 2004, p.12). Causes of performance gaps have been identified. Thus, based on the object ives of the company, training guides will be designed and implemented (Manu, 2004, p.13). Performance objectives of the company and specific jobs are reflected upon job description and specification. These aspects will be clarified and taught to new, as well as older personnel. The training program will include services, measurement, and feedback requirements to the supervisor and human resources (HR); old as well as new tools and equipment; new services; and
Friday, October 4, 2019
Argumentative on immigration Essay Example | Topics and Well Written Essays - 250 words
Argumentative on immigration - Essay Example supports multiculturalism, notions of racism are suppressed and culturally diverse consumers use the product, which potentially increases the volume of consumers. Business entrepreneurs are able to maximize their profits by offering work to the immigrants. Immigrants normally accept to work at pays considerably lower than what are offered to the local people. Although the pays are lower than usual, yet they are considerably higher than what the immigrants would get in their homelands. So they happily accept to work, and the owners are able to save the money. Immigration strengthens the economy of poor countries. Immigrants send a major portion of the money earned to their families in their homelands. The remittance is a potential means of strength of a nationââ¬â¢s economy. Many countries have benefited from the income of people who seek work outside their home countries. Immigration offers a lot of advantages both to the immigrants, the country they immigrate from and the country they immigrate to. Some of the obvious advantages of immigration are multicultural marketing of products, increased profitability of business and strengthened economy of poor
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